Royal Mail Special Insured Next day delivery by 1pm (if the item is in stock) – £3.95
Europe and Rest of the World – Royal Mail Tracked & Signed – £15
Transactions are taken in UK pounds sterling.
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
We have beautiful and sophisticated packaging ensuring that your jewellery arrives in style!
Our special delivery time is next day providing your order is received before midday and the item is in stock. If the item is out of stock, you will be given another projected timescale and the option to cancel your order should you wish.
All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an order confirmation e-mail.
You will be informed by e-mail on the day of dispatch and should receive your item the next day.
Parcels which need to be signed for in person must state a delivery address, where you will be present at the time of delivery (home or work). In the event that no one is available to receive your item, a card will be left for you to collect your parcel from your local collection depot.
Exchanges and Returns
We are happy to exchange items to the value of the original purchase price, or issue a credit note. This is subject to the item being returned in perfect condition, unworn and in its original packaging. We will only refund in accordance with your statutory rights. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
We request that you return your goods via Royal Mail Special Delivery or similar secure service if overseas. Please note that we do not accept liability for loss of returned goods in transit.
Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check.
Exchanges are subject to product availability and you will incur any shipping costs for such exchanges.
For all exchanges please complete the item code/s you would like to exchange for and any relevant size information on your return note. Any difference in value to the original order will be refunded as a credit note or if the value of the new item/s is greater than the original purchase value we will contact you to arrange payment before the item/s are dispatched.
Receiving a Refund
We offer a seven-day refund guarantee in accordance with the EU distance-selling directive. This means that you can simply return or exchange your item for any reason.
Items bought within the UK must be returned within 7 days of delivery. International returns must be shipped within 7 days of delivery.
We will not accept items that are not returned in good condition. Items must not have been worn and they must be in the original packaging.
On receiving the returned goods, refunds will be made only to the purchaser and refunded to the credit card account used to purchase the item. Any purchases made by cheque will be refunded by cheque. Refunds will be made within 14 days of us receiving the returned goods.
Returning Faulty goods
Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear would not be accepted as faulty.
Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees.
For faulty items please enclose the postage receipt and we will refund you the cost of returning the item to us.